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Built by Offshift
Standalone service

Someone answering the website, even when nobody is at the desk.

Offshift Chat is a website chat assistant built around your brand. It answers the questions you get asked every week, takes the details you would otherwise chase, and can book the job straight into your calendar.

Book a Discovery Call

A short conversation about the business, the problem and what should happen next.

Price
$99/month
Type
Monthly
Human answering service
Not included

01What it is, honestly

A chat that sounds like your business and does something with the answer.

Most website chat is either a form pretending to be a conversation or a generic bot that cannot answer anything specific. Offshift Chat is set up from your own service area, pricing approach, hours and the questions you actually get, and it is styled to your site rather than dropped on top of it.

Every conversation ends somewhere useful: a lead with a name and a phone number, a booked time on the calendar, or a thread handed to you with the context already captured. If a visitor closes the tab mid-conversation, it can continue by text.

Offshift Chat is included with Second-Shift Operations, so if you are already on a second-shift plan you have it.

Offshift Chat

$99/month

A branded chat assistant for your website.

INCLUDES
  • Branded chat widget matched to your site
  • Answers common questions using your business information
  • Captures contact and job details as a new lead
  • Sends conversations to your unified inbox
  • Hands off to a person and continues by text
  • Books appointments without leaving the chat
  • Covers enquiries after hours
More on Offshift Chat

02Questions

Questions people actually ask

What does Offshift Chat include?
A chat widget on your website styled to your brand. It answers common questions from the business information you provide, captures the visitor's name, phone and what they need, and can book them straight into your calendar.
Does it replace a person answering?
No. It handles the repetitive questions and the details you would otherwise chase, and hands anything it cannot answer to you. If someone wants a person, the conversation is passed straight through.
Where do the conversations and leads go?
Into the same unified inbox as calls, texts, messages and forms, with a lead created for follow-up. If a visitor leaves mid-conversation, the thread can continue by text so it is not lost.
Can visitors book an appointment in the chat?
Yes. A booking calendar can run inside the chat, so a visitor picks an available time and books without leaving the conversation.
What happens after hours?
The chat keeps working. Enquiries that arrive in the evening or on the weekend are answered where possible, captured either way, and waiting for you in the morning.

Next step

See if Offshift Chat fits your business.

We'll look at the questions customers ask, how leads are handled now and what the chat should do when it cannot answer.

Book a Discovery Call

A short conversation about the business, the problem and what should happen next.