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Built by Offshift
Second Shift, layer three

The business can answer, even when nobody is free to.

Second-Shift Plus is Visibility and Operations together, plus Voice AI and advanced automated customer communication, so calls and messages get a real response instead of a voicemail.

Book a Discovery Call

A short conversation about the business, the problem and what should happen next.

Price
$799/month
Note
plus applicable usage charges
Billing
Monthly

01What it takes off your plate

Calls get answered, not banked

Voice AI may handle call answering, qualification, routing and appointment functions where appropriate, so the phone is not a dead end at 6pm.

The busiest days stop leaking work

When everyone is on a job, the business still responds, which is exactly when most opportunities used to disappear.

Visibility and operations come with it

Plus includes Second-Shift Visibility and Second-Shift Operations, along with standard Website Care and Offshift Chat.

Usage is stated, not buried

The plan is $799 per month plus applicable usage charges, and usage is explained up front rather than appearing later.

02Exactly what is included

Second-Shift Plus

$799/monthplus applicable usage charges

Get answered.

Second-Shift Visibility and Second-Shift Operations, plus Voice AI and advanced automated customer communication.

INCLUDES
  • Second-Shift Visibility
  • Second-Shift Operations
  • Voice AI
  • Advanced automated customer communication
  • Standard Website Care
  • Offshift Chat
May include
  • Call answering
  • Qualification
  • Routing
  • Appointment functions where appropriate
  • Applicable usage charges may apply.
More on Second-Shift Plus

03In practice

What answering looks like when you are unavailable.

An illustrative example, not reported results.

  1. 07:10Voice AIInbound call answered while the crew is loading up
  2. 07:12QualificationJob type and location captured
  3. 07:13AppointmentEstimate slot booked into the calendar
  4. 13:44RoutingUrgent call passed through to a person
  5. 19:55Follow-upAutomated message keeps a quote alive

04Questions

Questions people actually ask

What is Second-Shift Plus?
Plus adds Voice AI and advanced communication to the Second-Shift system. It answers common questions, books appointments and routes urgent calls when you cannot pick up.
Will the AI sound robotic?
No. It is trained on your business, your services and your tone. Callers get helpful answers and clear next steps.
What happens when a call needs a human?
The AI knows when to escalate. Urgent or complex calls are routed to you or a team member with context so you can respond quickly.
Can I start with Plus without the other tiers?
Plus is designed to work on top of Second-Shift Operations because it needs the same capture and routing foundation. We can discuss what makes sense for your situation.

Next step

Let's talk through what you need.

Tell me what you're trying to build, fix or take off your plate. We'll look at the business, clarify the scope and determine the right next step. If it makes sense, I'll use the conversation to prepare a proposal.

Book a Discovery Call

A short conversation about the business, the problem and what should happen next.